Returns/ Exchanges 

Candles and wax melts: All candle purchases are final. We will be happy to work with you to help troubleshoot any candle issue that you may be having. Please inspect your order carefully when you receive it. All of our candles are thoroughly inspected before they are shipped to ensure you receive the best possible product. 

 If your candle is damaged please email us at DesertGlowLLC@yahoo.com within 2 days of receiving it.

Used candles and opened car diffusers, and soaps cannot be returned or refunded, except in case of product defect. This also includes partially used wax melts. Product defect does not include scent strength of the product, or dislike of the scent. We clearly state that our products vary in scent strength and should not be expected to fill a room with scent instantly upon burning. As much as we want you to love our scents, we can not guarantee that you will love all of them!

PRODUCT DEFECT

If your product appears to be defective, please include photos or video, along with a description of the issue you are experiencing. Items that are determined to be defective will be replaced or a store credit will be issued. 

Note: Product defect does not include the strength of a scent of the product. We clearly state that our products are lightly scented and should not be expected to fill a room with scent. 

MISSING OR INCORRECT ITEMS

We apologize for the inconvenience! Please contact us within 48 hours of receiving your purchase if your order arrives with missing or incorrect items. Please include photos of any incorrect items to help us resolve the issue for you quickly. 

DAMAGED ITEMS

We apologize for the inconvenience! Please contact us within 48 hours of receiving your purchase if your order arrives with damages. Please include photos of the damaged items, as well as the box your order arrived in, to help us resolve the issue for you quickly.